The Accelerator for Customer Support Package trends provides insights into how your customers are consuming support packages: you can see distribution amongst your clients on a Contract, Product, or Account Manager level, which enables you to make informed decisions about which customers you should pursue to purchase support packages. 

[Connect with The Information Lab directly](https://www.theinformationlab.co.uk/customer-success/) to find out how our consultants can help you with your own customer support analytics.

### Answer Key Business Questions
- How does contract value differ across the package we offer and between our segments?
- What is the trend over time of the number of contracts in different contract levels?
- Which of our biggest clients have contracts without support packages?

### Monitor and Improve KPIs
- Contract value by package types and monthly change
- Number of contacts by package types and monthly change

### Required Data Attributes
- Account manager (string)
- Client name/id (string)
- Contract ID (string)
- Product ID (string)
- Segment (string)
- Category (string)
- Level of package (string)
- Line value (float)
- Snapshot date (date)



Customer Support Package Trends

Discover customer support package trends and up-sell customers to ensure satisfaction