ServiceNow | Tableau Exchange


by Tableau


This connector provides a smooth and easy way to connect to ServiceNow.

Through this connector, customers can leverage APIs provided by ServiceNow to extract data from their on premise or cloud instance for analysis in Tableau.

Note: This connector will replace the legacy ServiceNow ITSM connector available in Tableau.  This connector leverages a locally installed JDBC driver and is not limited to the ITSM schema. This connector is not currently supported by Tableau Cloud.


  1. Click the "Download" button at the top of the page to download the connector file.

  2. Move the connector file (.taco) to the /Connectors directory, which by default can be found at the following paths:

    Product/Platform Path
    Tableau Desktop (Windows) C:\Users[user]\Documents\My Tableau Repository\Connectors
    Tableau Prep (Windows) C:\Users[user]\Documents\My Tableau Prep Repository\Connectors
    Tableau Desktop (Mac) /Users/[user]/Documents/My Tableau Repository/Connectors
    Tableau Prep (Mac) /Users/[user]/Documents/My Tableau Prep Repository/Connectors
    Tableau Server C:\ProgramData\Tableau\Tableau Server\data\tabsvc\vizqlserver\Connectors
  3. Download the ServiceNow JDBC Driver here.

  4. Move the driver (.jar) to the /Drivers directory, which by default can be found at the following paths:

    Platform Path
    Windows C:\Program Files\Tableau\Drivers
    Mac /Library/JDBC or ~/Library/JDBC
    Linux /opt/tableau/tableau_driver/jdbc
  5. Relaunch Tableau (for desktop products) or restart the server (for Tableau Server).

ServiceNow will now appear in the list of connectors in Tableau under Connect

NOTE: To enable data access in ServiceNow, please follow the instructions provided here.

Tech Specifications

Works with
Tableau 2021.2 and later