Visits - Wait Time

The Tableau Accelerator for Visits–Wait Time gives you a jumpstart to data-driven insights into the process of medical visits to healthcare organizations. Healthcare providers can use this Accelerator to better understand each visit to improve patient satisfaction.

Each visit is analyzed in three steps:

1. Check-in
2. Waiting
3. Exam

Answer key business questions

• What is the share of visits more than 15 minutes late?
• Which time slots are the most subject to delay?
• What are the top procedures to optimize to offer a better experience?

Monitor and improve KPIs

• Visits
• Centers
• Time: In-Center
• Time: In-Center (Scheduled)
• Time: Wait Room
• Time: Patient Wait
• Time: Exam Duration
• Visits: Late Check-in
• Visits: In-advance (15+ min early)
• Visits: On-time (less than 15 min late)
• Visits: Late (15+ min late)
• Visits: Late (30+ min late)
• Visits: Late (60+ min late)
• Actual vs Scheduled: Appointment Start
• Actual vs Scheduled: Exam End
• Visits per day
• Visits per Center
• Time: Wait Room %
• Time: Patient Wait %
• Time: Exam Duration %
• Visits: Late Check-in %
• Visits: In-advance (15+ min early) %
• Visits: On-time (less than 15 min late) %
• Visits: Late (15+ min late) %
• Visits: Late (30+ min late) %
• Visits: Late (60+ min late) %
• Actual vs Scheduled: In-Center Time

Required attributes

• Visit # (string)
• Center / Service (string)
• Procedure (string)
• Scheduled Appointment (date-time) (date)
• Check-in (date-time) (date)
• Arrival for examination (date-time) (date)
• Exam Start (date-time) (date)
• Exam End (date-time) (date)
• Scheduled In-Center Time (in min) (numeric)

Partners of Choice

Our top consulting Partners may be able to help you customize this Accelerator for your own business needs.

United States / Canada

• Prominence Advisors - Tableau's top Partner in Healthcare Analytics
• InterWorks - Tableau expertise from 8X Partner of the Year

Latin America

• BackSpace - AI and data strategy solutions for your business
• BluePagagon - Regional Partner that helps you make better decisions with BI, Big Data and Machine Learning
• TSoft Latam - Regional Partner that helps you drive business digital transformation through Data Analytics
• DataTeam - Foster Data Culture and Analytics for better business decision making