Visits - Wait Time

The Tableau Accelerator for Visits–Wait Time gives you a jumpstart to data-driven insights into the process of medical visits to healthcare organizations. Healthcare providers can use this Accelerator to better understand each visit to improve patient satisfaction.

Each visit is analyzed in three steps:

1. Check-in
2. Waiting
3. Exam

Answer key business questions

• What is the share of visits more than 15 minutes late?
• Which time slots are the most subject to delay?
• What are the top procedures to optimize to offer a better experience?

Monitor and improve KPIs

• Visits
• Centers
• Time: In-Center
• Time: In-Center (Scheduled)
• Time: Wait Room
• Time: Patient Wait
• Time: Exam Duration
• Visits: Late Check-in
• Visits: In-advance (15+ min early)
• Visits: On-time (less than 15 min late)
• Visits: Late (15+ min late)
• Visits: Late (30+ min late)
• Visits: Late (60+ min late)
• Actual vs Scheduled: Appointment Start
• Actual vs Scheduled: Exam End
• Visits per day
• Visits per Center
• Time: Wait Room %
• Time: Patient Wait %
• Time: Exam Duration %
• Visits: Late Check-in %
• Visits: In-advance (15+ min early) %
• Visits: On-time (less than 15 min late) %
• Visits: Late (15+ min late) %
• Visits: Late (30+ min late) %
• Visits: Late (60+ min late) %
• Actual vs Scheduled: In-Center Time

Required attributes

• Visit # (string)
• Center / Service (string)
• Procedure (string)
• Scheduled Appointment (date-time) (date)
• Check-in (date-time) (date)
• Arrival for examination (date-time) (date)
• Exam Start (date-time) (date)
• Exam End (date-time) (date)
• Scheduled In-Center Time (in min) (numeric)