Customer Support Package Trends

The Accelerator for Customer Support Package trends provides insights into how your customers are consuming support packages: you can see distribution amongst your clients on a Contract, Product or Account Manager level, which enables you to make informed decisions about which customers you should pursue to purchase support packages.

Connect with The Information Lab directly to find out how our consultants can help you with your own customer support analytics.

Answer Key Business Questions

• How does contract value differ across the package we offer and between our segments?
• What is the trend over time of the number of contracts in different contract levels?
• Which of our biggest clients have contracts without support packages?

Monitor and Improve KPIs

• Contract value by package types and monthly change
• Number of contacts by package types and monthly change

Required Data Attributes

• Account manager (string)
• Client name/id (string)
• Contract ID (string)
• Product ID (string)
• Segment (string)
• Category (string)
• Level of package (string)
• Line value (float)
• Snapshot date (date)